How is customer satisfaction created? The answer is as simple as it is correct: through success. But this is only half of the truth. Customer satisfaction is developed during a much earlier phase, from the very beginning we look at customer service as a strategic completion factor. Our customer service means far more than pure installation and assembly or repair activities. The company’s engineering comprises project analysis, advice, planning, calculation of costs, plant engineering, installation and commissioning, staff training, support in application technology and service, our complete solutions offer all professional advantages for a competitive process of EPS. If required, the system installation will be accompanied and monitored by a staff on site.
We offer the following individual services along with technical consultancy, customer support and training:
▶ Plant pre-planning
▶ Surrounding system parameter design
▶ Equipment and piping layout and design
▶ Raw material and production logistics planning
▶ Project management
▶ Equipment installation and commissioning services
▶ Equipment maintenance and training
▶ EPS process technology and training
▶ Equipment modification services
Customer satisfaction has always been the ultimate goal of HUASHENG. While our machines sell around the world, our service is as well pervaded over every corner of the world. Customer training is a part of our service offer. HUASHENG is still there for its customers after they have purchased an our product. This is generally called after-sale Service. We see this as looking after a relationship which creates a long term partnership as the result of a business contact. We specially set up after-sale department, the staff can answer your queries within a short time and will find solutions for your problems.
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Trust our professional installations and commissioning of products by professionally-trained HUASHENG staff. Meanwhile, we will instruct and train the client's personnel directly in the production environment to ensure additional safety in the production process.